(HC68) Head of Information and Performance

West Midlands

Harris Burns is working exclusively with a West Midlands Public Sector looking for a Head of Information and Performance who will be responsible for all staff working within the Information Department including Performance, Information Analysis, Data Quality and Information Governance. The postholder will be expected to develop strong working relationships with other members of staff at all levels, both within the Trust and externally.


• Deputise for the Assistant Director of Information and Performance.

• To be accountable for the development and provision of an integrated, effective and efficient information and analysis service to support: performance management; business intelligence; clinical governance; change management programmes; financial performance and commissioning; consultant appraisal; and accountability to the Trust Board, and external agencies including but not limited to Department of Health, Care Quality Commission, NHS England, Trust Development Agency, CCG’s, Local Authorities, Royal Colleges, Auditors and the public.

• To develop and drive forward the Information Management Strategy aligned to wider Health Economy Strategies that will support organisational change and alignment across the system.

• Develop and communicate the Information Support Service vision including innovative approaches to data capture, strategic and operational process development, support the business intelligence strategy whilst ensuring compliance to national regulations and local policies.

• To provide high quality information, business intelligent analytical reporting, and advice to the Trust Board, senior managers, medical, other Trust staff and support other Information colleagues across the wider Health Economy.

• To work alongside the all levels of the Trust to ensure that patient care activities are recorded as accurately and comprehensively as possible and consistent with the requirements of PbR to ensure that the Trust recovers the income appropriate for the activity carried out.

• To support reform by directing business intelligent reporting that can drive improvements in the quality of services and enhance patient care.

• To represent the Trust at national, regional and local informatics and other groups both internal and external to the NHS.


• Responsible for the overall management of the Information Department ensuring that the Trust is able to meet its mandatory reporting requirements, provide appropriate patient activity information to internal and external customers, and has adequate information for planning and performance management.

• To ensure that the Trust complies with local, regional and national statutory requirements for information.

• To develop and implement the Trust’s Information Management Strategy. This includes the strategy for Business Intelligence, Data Quality, and Information Governance (IG).

• To have a clear understanding of current NHS wide strategies for Information. To ensure that there is a programme of on-going identification of information requirements and act accordingly to ensure that these requirements are met.

• To drive, facilitate, and manage the delivery of the Trust’s Business Intelligence agenda.

• Responsible for monitoring Trust and Divisonal performance against key performance indicators and to proactively escalate performance issues.

• To lead on the development of cutting edge performance management reporting and its timely production to support performance management within the Trust.

• To manage the production, development and promotion of a range of statistical / information services; provide expert advice and guidance on statistical / information matters, including the development of health related data sets and information.

• Provide leadership and expert knowledge within the Trust to ensure that patient care activities are recorded as accurately and comprehensively as possible and consistent with the requirements of PbR to ensure that the Trust recovers the income appropriate for the activity carried out.

• Work closely with the Director of ICT ensuring that the development of systems and infrastructure support the Trust’s information requirements and are consistent with the strategic direction of clinical services.

• Ensure that the Trust’s patient administration and clinical coding systems are administered and maintained effectively.

• To improve accessibility of information across the Trust and take an active role in the modernisation of the Trusts information reporting systems.

• Ensure effective reporting to Executive Team, Trust Board and committees, of performance against agreed milestones for local and National targets. Ensuring that the Board is informed of progress and likely outturn with sufficient notice to respond.

• To advise and raise awareness to the Trust on the reporting requirements including but not limited to those of NHS England, NHSI, the Care Quality Commission, and the Trust Development Authority.

• To advise and raise awareness to the Trust on key reporting frameworks including but not limited to the NHS Single Oversight Framework, NHS Outcomes Framework, CQUINs, and Best Practice Tariff (BPT).

• Assist the Senior Performance Manager with the production of performance reports for Trust Board and Finance & Performance Committee, including narrative, supported by analysis of Divisional/Directorate performance where relevant.

• Provide leadership on the development of trust wide activity and capacity plans to ensure that the Trust has robust plans to enable it to meet performance targets and SLA activity plans.

• Lead the development of the production of annual activity and capacity plans for clinical services.

• Assist the Head of Income and Contracting with establishing the levels of activity, and associated income, to be included within contracts with commissioners.

• Ensure that all annual, quarterly, weekly and other periodic routine/ad hoc information requests, FOIs, and national returns are submitted accurately within the required timescale, taking responsibility for corporate sign-off.

• Keeps under constant review information systems, procedures and management arrangements to ensure the Trust can respond to changes in information requirements both from within and outside the Trust.

• To oversee the management of the Clinical Coding function/department within the Trust. To support the Head of Coding in raising the awareness of the impact of poor coding on patient care and income.

• Accountable for the Information Governance function/department within the Trust. Work with the Trust’s Caldicott Guardian, ICT Security and Data Protection Managers to safeguard the confidentiality of personal data. To chair the Information Governance Committee if required.

• To lead on establishing a dedicated Data Quality team for the Trust. To implement a robust mechanism for reporting data quality issues, providing resolutions and developing methods for monitoring and improving data quality on Trust systems, and to actively promote and raise awareness of the impact of data quality on patient care and the business. Active involvement in the Data Quality Steering Group meetings.

This role is full time and 8b salary 

Please call us on 01952 743 243 or send your cv info@harrisburns.com